Support Plans
Standard
Remote Support
6 Number of Calls
Response Time for Level 1 (30 Minutes)
Response Time for Level 2
(1 Hour)
Response Time for Level 3 and 4 (8 Hours)
Major Upgrades and Improvements
Get a Quote
Premium
Remote Support
Number of 12 Calls
On-Site Support (2 Times)
Response Time for Level 1
(30 Minutes)
Response Time for Level 2
(1 Hour)
Response Time for Level 3 and 4 (4 Hours)
Fixes and Service Packs
Major Updates and Improvements
Get a Quote
Elite
Remote Support
Unlimited Calls
On-Site Support (6 Times)
Response Time for Level 1 (30 Minutes)
Response Time for Level 2
(1 Hour)
Response Time for Level 3 and 4 (2 Hours)
Fixes and Service Packs
Major Updates and Improvements
System Health Control Service
Get a Quote
Diamond
Remote Support
On-Site Support (12 Times)
Unlimited Calls
Response Time for Level 1
(15 minutes)
Response Time for Level 2 (30 Minutes)
Response Time for Level 3 and Level 4 (1 Hour)
Fixes and Service Packs
Major Updates and Improvements
System Health Control Service
Technical Account Management
Get a Quote
Standard
Remote Support
6 Number of Calls
Response Time for Level 1 (30 Minutes)
Response Time for Level 2
(1 Hour)
Response Time for Level 3 and 4 (8 Hours)
Major Upgrades and Improvements
Get a Quote
Premium
Remote Support
Number of 12 Calls
On-Site Support (2 Times)
Response Time for Level 1
(30 Minutes)
Response Time for Level 2
(1 Hour)
Response Time for Level 3 and 4 (4 Hours)
Fixes and Service Packs
Major Updates and Improvements
Get a Quote
Elite
Remote Support
Unlimited Calls
On-Site Support (6 Times)
Response Time for Level 1 (30 Minutes)
Response Time for Level 2
(1 Hour)
Response Time for Level 3 and 4 (2 Hours)
Fixes and Service Packs
Major Updates and Improvements
System Health Control Service
Get a Quote
Diamond
Remote Support
On-Site Support (12 Times)
Unlimited Calls
Response Time for Level 1
(15 minutes)
Response Time for Level 2 (30 Minutes)
Response Time for Level 3 and Level 4 (1 Hour)
Fixes and Service Packs
Major Updates and Improvements
System Health Control Service
Technical Account Management
Get a Quote